jitabet FAQ — Account, Bonus and Withdrawal

A strong password should be at least 8 to 12 characters long, mixing uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9) and special characters (#, @, ! etc.). Do not use easily guessable information such as your date of birth or mobile number as a password. Use a unique password for jitabet that you have not used on any other site, and change it regularly.

Absolutely not. No jitabet staff member will ever ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN over the phone or chat. If anyone asks for these, it is a fraud attempt. This information is completely personal — do not share it with anyone. If you receive a suspicious contact, report it to jitabet support immediately via live chat.

Yes. jitabet uses SSL encryption technology, which keeps your personal information and payment details fully secure. When you see a padlock icon next to the site address in your browser, the connection is secure. Transactions are completed through a secure third-party payment gateway, and no sensitive payment information is stored on the server.

Fraudsters sometimes create fake sites that look like the real one. Always verify the correct URL in your browser's address bar. Do not log in through unknown links — type the address directly into your browser. Fake sites often have spelling errors or slight design differences. If in doubt, go directly to the jitabet Login page.

Avoid logging in over public Wi-Fi. If you log in on someone else's device, log out when you are done. Do not write down your password or save it as a screenshot. Complete your account verification (KYC) on time — this protects your account and withdrawal requests. The Terms and Conditions page has detailed security guidelines.

Baccarat has two hands — Banker and Player. You bet on one of them, and the hand whose total points are closest to 9 wins. 10s and face cards are worth zero; other cards are worth their face value. For two-digit totals, only the last digit counts. jitabet's jitabet Casino section has multiple Baccarat tables from Evolution and Pragmatic Play Live.

Yes, jitabet's live casino works fully in a mobile browser. You can play with a live dealer on both Android and iOS devices. Keep a stable internet connection for the best experience. You can also access live tables directly through the jitabet app.

European Roulette has 37 slots numbered 0 to 36. You can bet on which number the ball will land on, which colour (red or black), or whether it will be odd or even. Having a single zero makes it more favourable than American Roulette. To learn more about European Roulette, visit the European Roulette Pro page.

Yes. Teen Patti is a popular South Asian game played with three cards where the highest-ranking hand wins. In Andar Bahar, one card is placed in the middle and you bet on whether the matching card will fall on 'Andar' (left side) or 'Bahar' (right side). Both games are known for being easy to learn and having quick rounds. You can find them at JILI and Ezugi tables.

Each live table on jitabet has its own betting limits — some tables suit players with a smaller budget, while others have higher limits. The limits for a table are shown on screen before you select it, so it is easy to choose a table that matches your budget.

Yes, this is mandatory. jitabet only sends money to a bKash, Nagad, Rocket or Upay number that is registered in the account holder's own name. Withdrawing to someone else's number is not possible — this is an important security measure to prevent fraud. So make sure you provide accurate information when opening your account.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, with the welcome bonus: deposit ৳1,000 and get ৳2,000 bonus — you must place ৳2,000 × 20 = ৳40,000 in bets before withdrawing. Once wagering is complete, the amount earned from the bonus becomes withdrawable. See the Terms and Conditions for details.

The minimum withdrawal amount on jitabet is ৳1,000. Withdrawal requests below this amount are not processed. Check your balance before requesting a withdrawal and make sure the wagering requirement has been met. The minimum deposit amount is ৳200.

No, withdrawals on jitabet are available 24 hours a day, 7 days a week. Withdrawal requests are generally processed within 30 minutes to 3 hours. Even at night or on holidays, funds are sent within this timeframe.

A 'Pending' withdrawal means the request is being verified. It is usually resolved within 3 hours. If it takes longer, contact jitabet's 24/7 live chat and share your transaction ID — the support team will assist you promptly.

Wagering means the number of times you must bet the bonus amount before you can withdraw it. jitabet's welcome bonus has a 20x wagering requirement — meaning you must bet the bonus amount 20 times. Example: if you deposit ৳1,000 you receive ৳2,000 in bonus, giving a total balance of ৳3,000; you must complete ৳2,000 × 20 = ৳40,000 in bets before withdrawing. Each bet you place counts toward this total.

Generally, once a bonus is active you cannot withdraw without completing the wagering requirement. However, in some cases there may be an option to cancel the bonus from your account — in that case the bonus and all winnings earned from it will be forfeited, and only your original deposit will remain. Contact jitabet support for the specific steps.

Open a new account on jitabet and make your first deposit to receive a 200% bonus, up to ৳10,000. To claim the bonus, select the designated bonus option at the time of deposit. The minimum deposit is ৳200. The bonus should be added to your account automatically — if it is not, let us know via live chat.

No. The welcome bonus is available to each player only once — on their first deposit. If the same person tries to claim this bonus multiple times by opening multiple accounts, all those accounts may be closed. jitabet allows only one account per person.

The jitabet weekly deposit festival bonus gives up to 50% of your deposit as a bonus, up to ৳5,000, with a 20x wagering requirement. You can claim it once per week on any working day by depositing a minimum of ৳200. Example: if you deposit ৳2,000 you receive ৳1,000 in bonus, and you must wager ৳1,000 × 20 = ৳20,000 before withdrawing.

You can log in to jitabet from any device — a new phone, tablet, or computer. Just go to the jitabet Login page and enter your username and password. The first time you log in on a new device, you may be asked to verify with an OTP, which will be sent to your registered mobile number.

No. Under jitabet's rules, only one account per person is allowed. If multiple accounts belonging to the same person are found, all accounts may be suspended and any remaining balance may be forfeited. If you have an account-related issue, contact support instead of opening a new account.

A username is generally a combination of English letters and numbers, and cannot be changed once set — so choose carefully. A password should be at least 8 characters long; using uppercase letters, numbers and special characters makes your account more secure. Avoid using personal information (such as your mobile number) as your password.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. If you run into trouble with this process, contact jitabet live chat directly.

This message usually appears when the username or password is incorrect. Check whether Caps Lock is on. Also verify that your browser's autofill is not entering the wrong password. If you fail multiple times, the account may be temporarily locked — wait a while or contact jitabet support. Anyone under the age of 21 cannot open an account.