jitabet Privacy Policy

Introduction and Scope

jitabet (referred to in this document as "we", "us", or "the platform") places the highest priority on its users' privacy. This privacy policy applies to the jitabetapp.cam website and all services connected to it.

This policy describes what types of personal information we collect, how that information is processed, how long it is stored, and what effective measures we take to protect your privacy. By using our services, you are considered to have accepted the terms of this policy.

If you disagree with any part of this policy, you are requested to stop using our services. For any questions about data protection, please contact our support team.

Information We Collect

When opening an account with jitabet and while using the services, we may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number
• Scanned copy of photo ID (for KYC verification)

2.2 Contact Information

• Mobile number
• Email address
• Current address

2.3 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and dates

2.4 Activity Information

• Betting and gaming history
• Login and logout times and dates
• Device type and operating system used
• IP address and geographic location (approximate)

How We Collect Information

jitabet collects information through various methods, including:

3.1 Information Provided Directly

When you register an account, make a deposit or withdrawal, contact customer support, or fill in any of our forms, you provide information directly. We use this information only for its stated purpose.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes your device type, browser version, IP address, session duration, and details of the pages you visit.

3.3 Information Received from Third Parties

We may sometimes receive supplementary information from payment providers, identity verification agencies, or other service partners. This information is used only to confirm the security and legitimacy of your account.

How We Use Information

Collected information is used for the following legitimate purposes:

4.1 Account Management and Verification

We use your information to confirm your identity, keep your account secure, and prevent fraudulent activity. Identity document details are verified as part of the KYC (Know Your Customer) process.

4.2 Payment Processing

Financial information is required to complete transactions via bKash, Nagad, Rocket, and Upay. This information is used to correctly process minimum ৳200 deposits and ৳1,000 withdrawals.

4.3 Customer Support

Contact information is used to provide you with 24/7 support in Bengali and English via live chat and email.

4.4 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we improve the experience on our platform. No personally identifiable information is shared with third parties in this process.

4.5 Legal Compliance

Information may be stored and used to comply with applicable laws and regulations and to respond to requests from legal authorities.

Data Storage and Security

jitabet follows industry-standard technologies and processes to keep your information secure.

5.1 Encryption and SSL Protection

All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. This means no one can intercept or alter your information while it is being transferred.

5.2 Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Transaction-related information is retained for a minimum of five years.

5.3 Access Controls

Only authorised staff who need the information to perform their duties can access your personal data. All staff are bound by strict confidentiality agreements.

5.4 Security Reviews

We regularly review our data protection measures and improve them where necessary. If a security incident is detected, affected users are notified as quickly as possible.

Sharing Information with Third Parties

jitabet does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following cases:

6.1 Payment Providers

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These partner organisations are governed by their own privacy policies.

6.2 Technology and Infrastructure Partners

Trusted technology partners are used for server hosting, data analytics, and game delivery. These partners are given access only to the information necessary to provide their specific services.

6.3 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from investigative agencies, or the requirements of applicable law.

6.4 Fraud Prevention

Limited information may be shared with other gaming platforms or security agencies to investigate serious fraud or illegal activity, but always in the interest of overall user protection.

Cookies and Tracking Technologies

The jitabet website uses cookies and similar technologies to improve your browsing experience and maintain the platform's functionality.

7.1 Essential Cookies

These cookies are essential for operating the website's basic functions. Maintaining login sessions, saving language preferences, and keeping security features active fall under this category. These cookies cannot be disabled.

7.2 Analytical Cookies

These cookies collect information to help us understand how users use the platform. This information is not personally identifiable and is used only for aggregate analysis.

7.3 Cookie Controls

Non-essential cookies can be controlled or deleted from your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly.

Your Rights and Choices

As a jitabet user, you have certain important rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide a summary of the information within a set timeframe.

8.2 Right to Correction

If the information we hold is inaccurate or incomplete, you have the right to request a correction. This can be done through the profile section of your account or via the support team.

8.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, if there are legal obligations or ongoing disputes, some information may need to be retained.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Let our support team know and we will assist to the best of our ability.

Protection of Minors

jitabet strictly does not provide services to anyone under 21 years of age. This is an integral part of our policy and we follow a zero-tolerance approach on this matter.

Age is verified during the registration process and again through identity documents during the KYC process. If an account holder is found to be under 21, the account will be closed immediately and appropriate steps will be taken to return any associated funds.

If a parent or guardian suspects that a minor is using our platform, they are requested to notify our support team without delay.

Policy Changes

jitabet reserves the right to update this privacy policy from time to time. Changes may be made due to service improvements, technological changes, or legal requirements.

For significant changes, a notice will be sent to your registered email address or a clear notification will be displayed on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

The "Last Updated" date at the top of the page always reflects the date of the most recent change. You are advised to review this policy regularly. For common questions, answers can be found on our FAQ page.

Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact the jitabet support team:

11.1 Live Chat

Our live chat service is available 24 hours a day, 7 days a week. Support is available in both Bengali and English. For urgent data protection matters, live chat is the fastest way to reach us.

11.2 Email

Formal privacy requests can be sent by email. Email address: [email protected]